AYALA
Delivery
Express products take 2 weeks. Bespoke products take approx. 5-7 weeks from order to dispatch.
Delivered via local delivery services.
Delivery day and time are arranged with you beforehand—someone must be available to receive it.
Missed delivery? The item is returned, and a redelivery fee will apply.
Returns
As all items are made to order, Ayala products are non-returnable once production has begun.
Faults & Damages
If there's a manufacturing defect or transit damage, we’ll help arrange a part exchange or replacement.
Workmanship issues or wear and tear are not covered.
Faults must be reported within 24–48 hours of delivery with clear photos.
Warranty
1-year manufacturer warranty from the date of purchase.
MILA
Delivery
All Mila items are bespoke, with a lead time of approximately 7-8 weeks.
Delivered via local delivery services.
We'll schedule a delivery date/time with you. If nobody is available to receive the order, it will be returned, and a redelivery fee will apply.
Returns
Mila items are non-returnable under any circumstance, as they’re all made to order.
No change-of-mind returns accepted.
Faults & Damages
If the item arrives damaged or faulty, we’ll organise a part exchange.
Issues must be flagged within 24–48 hours with photographic evidence.
Does not cover general workmanship or wear over time.
Warranty
1-year manufacturer warranty from the date of purchase.
REM
Delivery
Express items are available for dispatch within 7-10 days. Bespoke item varies depending on the product and customisation, but usually 4-5 weeks. We’ll always confirm after order.
Delivered via local delivery services, or directly by REM for large/bulky items.
We’ll confirm your delivery slot in advance—someone must be available.
Missed delivery? A redelivery fee will apply.
Returns
Bespoke or custom-finish REM items are non-returnable.
Stock items may be returnable in original condition, subject to confirmation, a restocking fee and return shipping costs apply.
Faults & Damages
Issues must be reported within 24–48 hours of receipt.
If faulty, we’ll liaise with REM to sort a repair, replacement part, or exchange.
Clear photos and a short description help speed things up.
Warranty
3-year manufacturer warranty from the date of purchase.
First year: parts and labor covered.
Years 2 and 3: parts only; labor costs are the customer's responsibility.
Certain items, like the Miranda Dryer and specific trolleys, have a 12-month warranty.
Warranty excludes issues from misuse, third-party transport, or wear and tear.
PJS DIRECT
Delivery
Most items are in stock and dispatched within 3–5 working days.
Delivered via local courier or pallet delivery service.
Delivery slot agreed in advance—someone must be present to receive it.
Returns
Returnable within 14 days if unused and in original packaging.
Buyer covers return shipping unless the item is faulty.
Faults & Damages
Must be reported within 24–48 hours.
If the product is damaged or defective, we’ll arrange a replacement or refund, depending on the case.
Warranty
Most products include a 1-year standard warranty.
Need assistance with a delivery or claim? We're here—real people, no annoying hold music. Just drop us a message, and we’ll do our best to sort it out.
