Yes. We partner with select brands that offer professional space planning and design support, especially for bespoke salon and spa setups. While we do not personally install, many of our suppliers provide guidance or trusted fitters. Let us know what you need and we will point you in the right direction.

Yes, we’re VAT registered, so all prices include VAT at checkout. We show both the ex-VAT and VAT-inclusive prices on every product page, so you can see exactly what you’re paying. Need a VAT invoice? Just let us know and we’ll send it straight over.

We’re an online-only retailer, so unfortunately we don’t offer collection at this time. The good news? We’ll deliver straight to you.

If you don’t ask, you don’t get. If there’s something specific you’re after from a brand we don’t currently stock or a unicorn of a product you just can’t find, drop us a line. We’ll do our best to track it down for you.

In most cases, our suppliers maintain strong stock levels, so standard orders are usually good to go.

If for any reason there is going to be a delay, we will always get in touch before taking payment. No surprises, no sneaky charges, just clear communication and an honest ETA.

For custom built items, lead times can vary depending on the supplier.

Need to double check availability before placing an order? No problem. Just give us a call or drop us a message and we will be happy to help.

Delivery times and processes can vary slightly depending on the brand, as each supplier manages their own dispatch.

You’ll find specific shipping details on the specific brand Delivery page — including estimated lead times, delivery methods, and any brand-specific notes.

If you need a quick answer or have a tight deadline, feel free to get in touch. We’re always happy to check directly with the supplier for you.

Once your order’s in, you’ll receive a confirmation email straight away. At this point, your payment card is pre-authorised -but not charged.

Next, we check in with the supplier to confirm availability. If everything’s good to go, we’ll process your payment and get the order moving based on the lead time shown on the product page.

You’ll be kept in the loop throughout, right up until your order lands safely at your door.

And even after delivery, we’re still here, ready to help with any follow-up questions, support, or advice you might need.

If you have ordered a large item, it will most likely arrive via kerbside delivery, meaning the driver will leave it just outside your property.

For bulky products like spa couches, or backwash units, we strongly recommend having two people available to receive and move the item safely indoors.

Need help planning ahead? Just give us a shout, we are happy to advise.

Because we are an online only retailer, we do not hold stock ourselves. Your order is sent directly from the supplier to keep things efficient and fast.

If you have ordered products from more than one brand, they may be dispatched separately - which means your items could arrive at different times.

Not to worry - we will keep you updated every step of the way.